Research, Consulting, Building and Implementing Workforce-as-a-Service for the private sector.
Hospitality · Use case
Reception and concierge
Check-in support, information and concierge duties.
Technical visibilityReception and concierge
Select a point on the wheel.Reception and concierge sits at the center. Benchmark, ROI, Business case, Reference architecture and Example machines open here.
Benchmark · Technical visibility
How we measure reception and concierge
Every claim is tied to the mission, the environment and test evidence. These are the indicators we capture, each with its denominator and conditions.
- Autonomous mission completion · rounds or tasks finished without help
- Interventions per 100 missions · how often a person has to step in
- Mean time between assistance
- Resource endurance · missions per charge in structured indoor conditions
- Constraint compliance · zones, speeds and safety limits respected
Targets are agreed per site during the WaaS Assessment, never promised in general.
Open the Resource Library →ROI · Economic visibility
Where the return comes from
We model return from your own baseline, not from generic averages. For reception and concierge the levers are:
- Labor hours redeployed from repetitive rounds to higher-value work
- Exposure avoided · fewer people in hazardous or monotonous tasks
- Coverage and consistency · more frequent, evidence-backed cycles
- Avoided downtime · issues caught earlier
We do not publish generic ROI figures. Your WaaS Assessment produces yours.
Model my ROI →Business case · Economic visibility
Three ways to put it to work
The same use case can be commercialized in the way that fits your balance sheet.
Subscribe (WaaS)We deploy, operate and sustain · recurring fee
RentMachines for a defined period · no ownership
BuyOwn the machines · software licensing and sustainment optional
Pricing is provided in each proposal, based on scope and site conditions.
Build my business case →Reference architecture · Technical visibility
How reception and concierge is built
A reference stack, adapted to structured indoor environments and your systems.
MachineSelected for the mission and environment
Perception & autonomySensing, navigation and task logic
Connectivity & edgeLocal compute, network, offline behavior
IntegrationYour systems, data and workflows
SustainmentMonitoring, maintenance, field response
Informed by ISO 8373:2021 and IEEE 1872.2-2021. Not a certification.
Example machines
Machines for reception and concierge
Starting points for this use case. The final selection follows the assessment.